Music fans in Finland entitled to refunds after disappointing gigs after introduction of new law

July 6, 2015

There’s a new law in Finland reportedly entitles music fans to seek a refund if they’re disappointed by a live performance. Imagine that??

National Finnish broadcaster Yle has reported that the country’s Consumer Disputes Board ruled on Friday (July 3) that ticketholders can get a refund if a performance is “well below reasonably expected standards”.

The decision comes after a Check Berry concert in Helsinki during his 2013 tour and an attendee demanded his money back after the legendary musician “seemed fatigued” during his performance.

Spokesperson Pauli Ståhlberg says: “Anyone seeking a ruling like this is always spurred by a subjective opinion, but that’s not enough to get a refund. What is significant is a generally agreed view that the concert was a failure, as it was in the Chuck Berry case.”

Ståhlberg also claims that the “issue of quality” is less relating to whether a performance is “good or bad by some objective measure” but “whether or not the performance meets the consumer’s expectations”.

Music festivals, however, are treated different because of the high amounts of varying acts.